A wealthy family had planned a once-in-a-lifetime safari trip to Africa. The planning was extensive and detailed, handled primarily by a luxury travel agency that specialized in planning white glove travel excursions for the wealthy.
Prior to leaving on their journey the family asked a TorchStone consultant to review the itinerary and the overarching preparation. Some gaps were immediately evident. Most glaringly, the plan lacked any form of contingency arrangements in the event of an emergency, particularly one related to a medical crisis or an extraction necessitated by unrest or a natural disaster.
Under TorchStone’s guidance, the plan was modified to include a comprehensive crisis response protocol and all family members were familiarized with the plan.